Senior Researcher (Remote - Work from Anywhere)

Xapo is an international fintech startup on a mission to protect and grow its clients’ life savings. We’re a fully distributed team that works remotely from 50+ countries around the world. We may come from many different cultures and backgrounds, but it’s our values, our resourcefulness, and our drive that makes us Xapiens. We work hard, think globally, and inspire each other to grow every day. If you’re the best at what you do and share our passion, we want you. Join us, wherever you are, and help us build a digital bank worthy of the digital age at Xapo. Although we are headquartered in Gibraltar, this is a full-time, 100% remote position. Work from anywhere!

Responsibilities

• Lead, plan, develop, and conduct research activities, ensuring the right methods are applied
• End-to-end ownership with all aspects of the UX research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating).
• Broad knowledge of qualitative and quantitative research methods and deep expertise in their application
• Collaborate with product, business stakeholders, designers, developers, and data team to propose recommendations, ensuring both qualitative & quantitative data are used to define and solve both business and user problems.
• Conduct preliminary investigations and competitor analysis, to identify appropriate research methods relevant to the situation, and execute appropriate research methods to inform design and product solutions
• Synthesize and communicate research findings to inform business decisions and product strategy through appropriate mediums including presentations, reports, and workshops
• Translate insights into clear, actionable recommendations to the stakeholders
• Building and maintaining UX Research roadmaps that influence product strategy through close partnership with Product Owners
• Benchmark the user experience and engagement within our product over time
• Shape a product strategy grounded in user insights
• Sound understanding of information architecture, interaction design, and visual design principles
• Represents user research across the organization
• Communicating and updating product metrics to ensure data-driven decision making

Skills needed

• Have a growth mindset and consistently seek out opportunities to improve, applying lessons and inspiration from the success of others. Resilient when faced with setbacks, eager to learn and make new mistakes.
• Experience driving programs of research that have a critical impact on design, product, and business strategy and priorities
• A track record of conducting successful research studies that improve the quality of existing products and inform the direction of new products
• Extensive applied knowledge of a diverse range of design research methods
• Demonstrable practical experience managing and leading multiple simultaneous design research projects
• Ability to understand what problems teams and the business are trying to solve and align user research activities to inform decision making and action.
• Experience managing research projects in partnership with cross-functional teams
• Strong storytelling skills and an ability to frame insights into compelling narratives
• Track record of translating research insights into business impact
• Experience in conducting research in digital products

Other requirements

• Master's degree or PhD in Human-Computer Interaction, Cognitive Psychology, a related field, or equivalent practical experience
• Experience with cross-cultural products and international research
• Experience designing and facilitating engaging and impactful workshops (for stakeholders and/or research participants)
• A portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, and data visualizations).
• Exceptional behavioural data-collection and analysis skills, (e.g., designing, conducting, and analyzing all kinds of user data).
• Experience working within agile product development and SCRUM environments
• Knowledge of the software development lifecycle a plus

Other requirements

• A dedicated workspace 
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values.

WHY WORK FOR XAPO?

IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Own Your Success: Receive attractive remuneration, enjoy an autonomous work culture and flexible hours, apply your expertise to meaningful work every day.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team.

ABOUT XAPO

We founded Xapo to address two of the biggest issues with Bitcoin adoption: accessibility and security. In a matter of years, we developed an industry-leading platform that introduced cryptocurrency into the daily lives of millions worldwide. Now, we’re bringing our expertise to all facets of our users’ finances. Because no matter who we are or where we’re from, we all deserve more options, more control, and more peace of mind where our money is concerned. We’re an Equal Opportunity Employer – we believe that diversity is critical to our success as a global company. An inclusive workplace is the foundation of Xapo – it allows us to create products that cater to clients around the world.