Project Manager - Central Operations

About the Company:

Worldcoin is building the world’s largest identity and financial network. Currently in beta, the protocol will ultimately serve as a public utility, owned by everyone. It is built on three fundamental products - a privacy-preserving identity system, a token offering utility and future governance; and an app that enables payment and transfers of both digital and traditional currencies. Contributors to the Worldcoin ecosystem are united by their commitment to providing universal access to the global economy to every person on the planet, regardless of country or background. The Worldcoin Foundation is the Worldcoin protocol’s steward, supporting and growing the Worldcoin community to become fully decentralized and self-sufficient. Tools for Humanity is a global hardware and software development company built to ensure a more just and accessible economic system. It is currently building tools and helping to support the Worldcoin project in addition to operating the World App.

About the Team

The Market Operations team oversees the launch strategy and deployment of Worldcoin in different markets. The Market Operations team also serves as the primary point of contact for local Operators, running Operator recruitment and selection, supporting Operators, and ensuring optimal performance. Overall, the Market Operations team is on the frontlines of Worldcoin’s ambitious mission of global, inclusive, and rapid distribution of the Worldcoin token.

About the Opportunity

We are looking for highly motivated individuals to own global workstreams under Central Operations. The Project Manager will be responsible for the end-to-end setup, implementation, and management of global processes related to Orb Operators – independent partners who sign up new users.

Key Responsibilities

• Lead. Own end-to-end workstreams including deliverables, communication, processes, budget & timelines.
• Strategize. Provide actionable insights & recommendations to the central and regional teams: Market Operations, Trust & Safety, Customer Experience, etc. 
• Collaborate. Design & implement processes to close the feedback loop & act on recommendations with cross-functional teams.
• Create. Write & regularly update Operator learning content. Manage content production & localisation with external vendors (graphic designers, animators, video production).
• Build. Support CRM implementation & apply improvements to automated workflows, email templates, etc.
• Research. Perform ad-hoc analyses & gather insights during field visits.

About You

• You have 5+ years of relevant experience. You have experience in project management, startup operations, or other operations-heavy roles.
• You have strong cross-cultural competency. You can communicate across different cultures and countries and have experience working in cross-cultural environments.
• You’re an effective communicator. You have strong presentation skills and can effectively communicate with diverse stakeholders. Superior written communication skills are also a must.
• You’re innovative. You love coming up with solutions to unconventional problems and taking action. 
• You’re scrappy. You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact.
• You’re analytical. You use data to inform your decision-making and know what kind of data you need and how to get it.
• Speaking & writing language skills (Spanish, Portuguese, French) is a plus.