KYC/Customer Service Lead - Indonesia

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? This advertisement is for a role with TokoCrypto in Indonesia Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.

Responsibilities:

• Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
• Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
• Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
• Responsible in hiring, training and retaining operations staffs
• Coordinate with a third party, or vendor, regarding to our operational activity
• Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
• Develop and implement productivity and cost reduction opportunities
• Cross-functional and cross-country collaboration on all projects

Requirements:

• Bachelor degree from a reputable university or equivalent
• Ability to communicate effectively in both Indonesian and English 
• At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
• Able to work in a fast paced and ambiguous industry where regulations are catching up
• High level of ownership and integrity
• Good sense of business process, strong leadership and management skills

Problem Solving

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.