Head of Relationship Management

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What We’re Looking For:

We are looking for someone to manage and build upon our existing client partnerships. You will hit the ground running on high impact partnerships with exposure to various teams across Cross River. You will be asked to wear many hats. You will need to quickly learn our business and ecosystems as well as our clients. Your relationships (both internally and externally) and decision-making skills will be put to task; you will need to handle vague and nuanced situations. You will be our front line to our Fintech/BaaS/Cards clients and need to be able to quickly build trust.

Role Responsibilities:

• Manage team of relationship and account managers, performing all necessary management duties and reviews.
• Be the primary non-operational designated point of contact for our BaaS/Cards clients in lifecycle
• Develop / enhance our firm’s relationships with our BaaS/Cards clientele, at multiple levels per client
• Monitor relationships with existing customers through CRM systems.
• Review progress related to any outstanding issues and opportunities
• Stay up to speed on our client’s business model, strategy, and market performance, identifying upsell/cross-sell opportunities
• Advocate for our clients within the firm; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Plan and manage marketing campaigns across multiple channels.
• Suggest new methods of addressing customers’ needs
• Keep track of marketing metrics and trends٫ such as conversion rates and web analytics

You Will Need to Have:

• Relevant experience managing high profile relationships in commerce, cards, payments, fintech, and/or banking
• Proven ability to lead team of relationship and account managers.
• History working with cross functional teams
• Deep experience / exposure to the Cards and/or BaaS industry inclusive of pricing, network schemes, technologies, leading global players, emerging trends, and regulatory nuance
• A broad understanding of the fintech space and how Cross River can leverage the best-in-class solutions to grow its financial solutions offering
• Agility and adaptability in a rapidly growing, constantly changing environment
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment with minimal supervision
• Ability to multitask without getting overwhelmed
• Extreme resourcefulness and excellent communication skills
• A learner’s mindset and the ability to pick up new information quickly
• A genuine excitement for solving client’s problems
• Willingness to travel

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Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employmen