Fiat Fraud Specialist

Join our small, fiery team on our mission to create open access to building wealth. Shakepay is one of the fastest growing startups in Canada. We've grown 10x in the last year. 2% of Canadians are on Shakepay. We're building something really special. We need true believers to join our team. We're looking for ambitious professionals with a thirst for knowledge that are interested in working with the most exciting financial innovation ever created: Bitcoin. Bitcoin is important because it enables wealth to be stored with a person without need for a third party. Its fundamental use-case as a store of value with a predictable monetary policy is having profound implications on freeing people into financial sovereignty.

Fiat Fraud Specialist

You will form an integral part of the Shakepay operations team by creating strategies that will reduce losses due to fraud, enhance our customer experience and minimize risk. You will focus primarily on fraud processes related to the Shakepay Card and account funding.

You will:

• Responsible for day-to-day monitoring and analysis by reviewing system generated suspect cases to identify fraudulent activities on various company products
• Review risk scoring and transaction history and collaborate with other departments or third parties. Use multiple fraud monitoring systems
• Analyze data to identify technical issues and opportunities to improve internal processes
• Design and implement strategies to collect data on active fiat users and fiat volume growth
• Collaborate with product and other teams to address fraud concerns and outline potential blind spots.



Must have:

• Solid knowledge of Payments products or Channel Authentication
• Understanding of pre-paid/credit card functionality along with best practices for dispute resolution 
• Experience working with merchant chargebacks, payment services and investigations related to fraudulent transactions
• Experience developing fraud refund policies across various product offerings
• Understanding of first-party and third-party fraud and effective controls to manage both types of fraud risk

Nice to have:

• Certified Fraud Examiner (CFE) 
• Experience within a growing software/technology start-up
• Comfortable communicating with law enforcement
• Experience with FINTRAC requirements
• Experience with SQL or other data languages
• Bilingualism in English and French

What you get:

• Potentially life-changing stock options. We believe everyone at Shakepay should have the financial upside for building a generational company
• Remote-friendly work environment: work from anywhere in Canada. If you're in Montreal, you can work from the office
• Generous vacation time: we think time off is essential, and highly encourage it
• Personal development: we're here to help you define and hit your personal career goals so that you can get where you want to be
• Continued learning: every Shaker gets a yearly budget to spend on learning
• Employer-covered group insurance: health, dental, paramedical, disability and travel coverage to ensure you're at your best
• Get paid in Bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known
• A collaborative and friendly team: we succeed together and we have fun doing it
• MacBook: company-issued laptop to make sure you're doing your best work
• Equipment stipend: every Shaker receives a stipend to use toward setting up their home office

If you don't meet all the requirements but believe you would be a great fit for this role then give us your pitch and tell us why.

About Shakepay

Shakepay helps Canadians buy and sell bitcoin and pay their friends. We offer web and mobile apps that make it easy for Canadians to buy bitcoin in minutes with Interac e-Transfer. Shakepay is the fastest-growing bitcoin platform in Canada. At Shakepay we're committed to promoting and celebrating diversity and inclusion. We strongly encourage applications from everyone, regardless of background and life experience. If you want to be a part of something momentous then we're excited to hear from you.