Data Specialist - Workforce Management

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? The Data Specialist role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations. 

Job Description

• Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
• Independently develop and maintain dashboards and reports.
• Clarify data definition and maintain data sets accordingly.
• Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
• Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
• Develop and present analytical reporting and findings using available data to stakeholders and executive teams.
• Collaborate with data analysts from other teams to work on ad-hoc data projects.
• Support to answer CS data related questions raised by users via Chat Bot. 

Job Requirement

• BA/BS or equivalent experience required.
• 3+ years of experience with analyzing large complex data sets.
• Strong SQL is a MUST. R or Python is nice to have but not required. 
• Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.
• Strong sense of data and analytical capability, clear communicator, fast learner and doer.
• Able to deliver requests in a timely manner with minimum supervision. 

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.