Customer Support Rep.

The Job

As a Customer Support Representative, you'll be responsible for efficiently handling a large volume of email support requests.

You will be responsible for:

• Resolving technical issues i.e. issues with login, features, accounts, etc.
• Identifying, reproducing, and reporting bugs to the product & engineering team
• Continuously suggesting and making improvements to our processes
• Updating our public knowledge base
• Participating in discussions about cases

Available Shifts

The following shifts are currently available:

• Shift #1:
• Monday, Tuesday & Wednesday from 11:45 AM to 8:15 PM EST
• Friday & Saturday from 10:45 AM to 7:15 PM EST
• Shift #2: Thursday, Friday & Saturday from 4:45 PM to 2:15 AM EST

About You

We're looking for someone who has proven experience in a similar customer facing role handling large volumes of emails. Ideally, you have:

• Experience in providing technical support
• Strong familiarity with using different browsers and operating systems
• Experience with replicating bugs and working with product and engineering teams
• Member of FetLife and / or the community for 6+ months
• Strong familiarity with FetLife and how the site works

Additionally, since we're 100% remote, we:

• Highly value strong written communicators
• Being able to learn new computer programs in a timely manner
• Maintaining technical documents and/or guidelines
• Speaking, reading, and writing fluently in a language other than English

About Us

We are a small team working in an exciting, fast-paced, environment from multiple time zones. We are 100% remote and focus on asynchronous communication and collaboration through FetLife, Notion and Slack. We are community driven, passionate and hard working but value focused productive work over long hours. Working with us enables you to:

• Have your work impact millions of people
• Support the community from anywhere in the world
• Gain a broader and deeper understanding of sexuality and kink

You can find our team and core values here.

How to Apply

Send an email to jointheteam+cs@fetlife.com. In the email, please include:

• A quick introduction about yourself and why you believe you would be a great fit (in 500 words or less)
• A link to your LinkedIn profile and/or a copy of your resume in PDF format
• A link to your FetLife profile(s)
• Shift(s) you are available to work from the “Available Shifts” list above

If you have any questions or concerns, please don't hesitate to email us at jointheteam+cs@fetlife.com!