Customer Success Analyst

Title:

Customer Success Analyst Helium's mission is to leverage the power of wireless technology and blockchain to build the People’s Network—the world’s first peer-to-peer wireless network that empowers anyone to become a network host for a new class of devices and applications that are impossible today.  The Helium Network has a number of customers with varied projects and needs. We are looking for Customer Success Analysts (CSA) to learn about the customer’s project, evaluate and anticipate their needs, barriers, and ways to drive the POC and deployment to completion. This will involve a mix of technical support, recurring meetings, and interacting with Helium’s sales engineers and Marketing Team. 

Responsibilities:

• Maintain connection with MOU-signed customers in order to; collect updates on their deployment progress, find solutions for any potential issues preventing progress, document and report technical issues, and to act as the key contact for the account.
• Coordinate internally for any technical, marketing, or other necessary support 
• Document relevant information about accounts; number of active devices, types of devices and software being used.
• Continuously evaluate new connection techniques and methods to drive usage from existing customers.
• Use existing network of partners to enhance customer relationships 

Requirements:

• 1-5 years Customer Service Experience 
• Have a competitive drive, desire to learn, and a creative approach to customer management
• Willing to take on tough challenges and find new ways of being successful.
• Ability to speak respectfully and professionally to new and existing customers 
• Ability to absorb and report technical issues from the customer to internal support teams. 
• An interest in Lorawan, Crypto, IOT and technology

Bonus experience:

• Experience in IoT, Crypto or hardware industries

Job Type:

Full-time

Job Location:

Remote