Analyst, Customer Security Assurance

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries.  Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Customer Security Assurance Analyst will support the development and execution of the customer security assurance program. In this role you will be the voice of Security and will be responsible for building customer trust in Coinbase’s management of security and privacy. You will partner with stakeholders across the organization to continuously improve Coinbase’s security control environment and provide assurance to customers. This is a highly visible customer facing role with direct impact on Coinbase’s commercial opportunities. The ideal candidate is someone who thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product.

What you’ll be doing (ie. job duties):

• Act as a point of contact for go-to-market related security inquiries
• Partner closely with various internal teams and subject matter experts to maintain an accurate knowledge base of Coinbase’s security information to efficiently and effectively address customer inquiries about Coinbase’s security posture
• Manage responses to customer inquiries, including contributing to Request for Proposals (RFP), automating responses to customer security inquiries, and diligence assessments.
• Develop customer facing security documentation in the form of shared customer responsibility matrix, diligence documentation and more based on customer asks.
• Engage directly with product engineering and other organizational teams as needed to solve customer queries. 
• Partner with legal teams in contract negotiation activities to ensure that Coinbase’s security capabilities are accurately captured in customer contracts.
• Partner closely with Sales organization to support the sales engagement lifecycle, including customer meetings and customer security inquiries. 
• Collaborate with rest of the Security organization to ensure that relevant customer expectations are communicated to the respective parties in a timely manner

What we look for in you (ie. job requirements):

• Minimum 4+ years working experience within Security
• Experience in partnering with sales enablement and field sales teams on responding to customer security inquiries
• Understanding of common certification and attestation requirements like PCI DSS, ISO 27001, SOC1, SOC2 etc.
• Understanding of cloud controls and environments within AWS, GCP and or Azure
• Practical understanding of IT Security Compliance, risk management and information security principles including access control, network security, information security architecture, information security operations, and leading practices and associated tools
• Strong analytical, diagnostic, critical thinking and project management skills
• Excellent written and oral communication skills
• Strong engagement skills (internal and external)
• Customer service orientation with a problem-solving approach
• Successful demonstrated experience managing and working with internal cross-functional teams and product engineering groups
• Positive, energetic personality, comfortable in front of groups/customers
• Excellent verbal and written communication skills. Ability to cater communication to a wide range of technical, clinical, and cultural backgrounds. Strong Professional etiquette

Nice to haves:

• CISA, CISM, CISSP, CSA CCSK, ISC(2) CCSP or other Information Security related designation will be a plus
• 2+ years of experience in developing programs focused on customer assurance and building customer trust
• 2+ years of experience in responding to customer security inquiries
• Understanding of privacy regulations such as GDPR and CCPA

P30154

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $131,325 to $154,500 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.  Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodationscoinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.