Account Manager

JOB OVERVIEW

As part of the accounts management team, you will work in a client facing role to communicate the progress of the campaign, set proper client expectations, resolve issues, understand the client’s needs, and communicate all of this back to the Crowdcreate team to make sure things run smoothly.

JOB DUTIES

• Face to face meetings with client once a week.
• Conduct client onboarding and kickoff calls.
• Coordinate client updates with the engagement marketing core team.
• Manage client communications through client preferred channels.
• Collect NPS scores and ask for feedback to improve our services.
• Develop new initiatives based on feedback from client.

JOB REQUIREMENTS

• Face to face meetings with client once a week.
• Conduct client onboarding and kickoff calls.
• Coordinate client updates with the engagement marketing core team.
• Manage client communications through client preferred channels.
• Collect NPS scores and ask for feedback to improve our services.
• Develop new initiatives based on feedback from client.

PREFERRED EXPERIENCE

There are a few things we look for across all hires we make at Crowdcreate, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work.